Privacy Policy

Florence House Seaford Limited understands that customers care about the use
and storage of their personal information and data and we value your trust in
allowing us to do this in a careful and sensible manner.

We have created this privacy policy statement in order to demonstrate our
commitment to the privacy of our customers. By using Florence House Seaford
Limited, our website (including our mobile site), our mobile app, our office
telephone line and any other Florence House Seaford Limited service, you are
consenting and agreeing to the practices outlined in this statement. Florence House
Seaford Limited will always handle information in compliance with the GDPR
(2018) and the Data Protection Act (1998).

Collection of data and use of your personal information

We collect your data and personal information in the following ways:

By email
On our website when you make or manage a booking; register or alter your details;
use the ‘Contact us’ forms for an enquiry; request a brochure; apply for a vacancy
or purchase items
In our office from your correspondence
By telephone when speaking to our office

We use your data and personal information in the following ways:

To continually improve your customer experience. We use the information to
process bookings and payments, communicate with you about bookings, products,
services and update our records, We may also contact you to ask about your
experience at Florence House as part of a continual programme of customer service
improvement.
To improve our websites, prevent or detect fraud or abuses of our websites and
enable third parties to carry out technical, logistical or other functions on our
behalf.
To provide you with requested information or correspondence, such as a response
from us to an enquiry made by you.
To send you details of your new, amended or cancelled booking, usually via email
To contact you in the event of a change that affects your booking or any data or
personal information you have provided us with, such as changes to terms and
conditions of booking or this privacy policy.
Your contact details may be used to supply information to you by telephone, email
or post about Florence House.

Non disclosure to third parties

The information and data we collect is important for Florence House and we would
not want to share this with anyone else. Unless we have your express consent, we
will never disclose, rent, trade or sell your personal data to any third parties for
their marketing or mailing purposes.

In the event that Florence House Seaford Limited or any part of its business is sold
to or integrated with another business, Florence House may disclose your personal
information to the new owners (and their professional advisers on the transaction)
to be used by the new owners and their group of companies in the same ways as
set out in this Privacy Policy, including to continue providing you with the same
services and marketing information services as are currently provided by Florence
House Seaford Limited.

Cookies

The Florence House website and mobile app does not use cookies or tags. A cookie
is a small file that can be stored by your browser on your computer’s hard drive
and allows the browser to pass small amounts of information to a web server. Tags
are transparent graphic files that appear on web pages that collect anonymous
information about usage of the web pages.

To find out more about cookies, including how to see what cookies have been set
and how to manage and delete them, visit www.allaboutcookies.org. Please be
aware that you will need to manage each browser on each device that you access
the internet with separately.

Security of your information

We follow strict security procedures in the storage and disclosure of information
which you have given us. This is to prevent unauthorised access or unlawful
processing of your personal information. Please read our Site security policy
below for more information.

Your consent

By using our website or our mobile app you consent to the collection, storage and
processing of your personal information by us in the manner set out in this privacy
policy. Should we change our privacy policy, we will post the changes on this
website so that you are always aware of what information we collect, how we use
and under what circumstances we disclose it.

For the purposes of the GDPR (2018) and the Data Protection Act (1998), the
controller of all information collected on this website is:

The Data Controller
Florence House Seaford Limited
Southdown Road
Seaford
East Sussex
BN25 4JS

If you wish to view, delete or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information, but may charge for viewing information held on you as specified in the GDPR (2018) and Data Protection Act (1998).